Last Updated: January 2026
Innoquest, Inc. (“Innoquest,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at https://innoquestinc.com (the “Website”) or use Innoquest apps or applications like SpotView™ (“Apps”), submit forms, apply to become a dealer or distributor, request warranty/RMA service, or otherwise interact with us.
By using our Website, you consent to the data practices described in this policy.
1. Information We Collect
We may collect information about you in a variety of ways, including:
A. Personal Information You Provide
You may voluntarily provide information when you:
- Submit a contact form or request information
- Apply for a dealer or distributor account
- Register for events, trade shows, or newsletters
- Submit warranty, tech service, or RMA requests
- Communicate with us by email, phone, or online forms
This may include:
- Name, job title, company name
- Email address, phone number, mailing address
- Business and account details related to dealer/distributor applications
- Product information, serial numbers, or purchase details for service requests
B. Automatically Collected Information
When you visit our Website, we may automatically collect certain information, such as:
- IP address
- Browser type and version
- Operating system
- Pages viewed, time spent on pages, referring URLs
- Device identifiers and general location data (city/state level)
This information helps us understand how visitors use our Website and improve performance.
C. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to:
- Analyze website traffic and usage
- Remember preferences
- Improve marketing effectiveness
You may disable cookies through your browser settings. However, some features of the Website may not function properly without cookies.
2. How We Use Your Information
We use collected information to:
- Respond to inquiries and provide customer support
- Process dealer/distributor applications
- Manage warranty, service, and RMA requests
- Send marketing communications, newsletters, or event updates (you may opt out at any time)
- Improve Website functionality and user experience
- Analyze usage trends and marketing performance
- Comply with legal and regulatory obligations
We do not sell or rent your personal information.
3. Disclosure of Your Information
We may share information in the following situations:
A. Service Providers and Business Partners
We may share your information with trusted third parties who perform services on our behalf, such as:
- Website hosting and analytics providers
- Email and marketing platforms
- Customer relationship management (CRM) systems
- Order processing, shipping, marketing, or technical service partners
These parties are authorized to use your information only as necessary to provide services to us.
B. Legal Requirements
We may disclose your information where required to do so by law or in response to valid legal processes (e.g., subpoenas, court orders).
C. Business Transfers
In the event of a merger, acquisition, sale of assets, or similar transaction, your information may be transferred as part of that business transaction.
4. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, including:
- Maintaining business records
- Providing services and support
- Complying with legal, tax, and regulatory obligations
Dealer/distributor application data and warranty/service records may be retained for extended periods as required for business and compliance purposes.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Privacy Rights
A. U.S. Residents (Including California)
Depending on your state of residence, you may have the right to:
- Request access to personal information we hold about you
- Request correction or deletion of your personal information
- Opt out of marketing communications
California residents may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what categories of personal information are collected and the right to request deletion of personal information, subject to certain exceptions.
B. International Users (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or other regions with data protection laws, you may have the right to:
- Access, correct, or delete your personal data
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us using the information below.
7. International Data Transfers
Innoquest is based in the United States. If you access the Website from outside the United States, your information may be transferred to, processed, and stored in the U.S. or other jurisdictions where our service providers are located. By using our Website, you consent to such transfers.
8. Third‑Party Websites
Our Website may contain links to third‑party websites. We are not responsible for the privacy practices or content of those third‑party sites. We encourage you to review their privacy policies before providing any personal information.
9. Children’s Privacy
Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Website after any changes indicates your acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Innoquest, Inc.
910 Hobe Road
Woodstock, IL 60098, USA
Phone: 800‑637‑1623 (US) | +1‑815‑337‑8555 (International)
Email: sales@innoquestinc.com
12. Relationship to Our Terms & Conditions
This Privacy Policy should be read in conjunction with our Website Terms and Conditions, which govern your use of the Website. Together, they form the agreement between you and Innoquest regarding your use of the Website.